Author: thecodefactory

How to Build a Great Startup Culture

How to Build a Great Startup Culture Listening to the “Masters of Scale” podcast featuring Reed Hastings of Netflix got me thinking, how do you build a great startup culture? Reed Hastings refers to the “Netflix Culture Deck” on SlideShare and of course I had to check it out. As the founder of a small business who has worked hard to grow our team, I can sincerely appreciate the leadership skills required to grow a team to the scale of Netflix. What follows are a few lessons learned from a founder’s perspective and suggestions on how to build a...

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Content is King

Content is King How the digital age shifted the control from the content owners to the content consumers In a recent team meeting we were discussing content, and how quality content is often the key to winning the internet. Bill Gates claimed it himself in 1996 with this essay here: content is king. Here at TheCodeFactory we find the digital transformation so fascinating. It has changed so many industries so fast, and it will continue to change everything. One industry that was hit quick with change was media. Broadcasters, publishers, and news outlets had full control of content pre-internet, and...

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Delayed Gratification and Success

Delayed Gratification and Success Patience seems to be a trait that is quickly disappearing from society, and is anyone actually surprised? With technology changing so quickly, and everything always at our fingertips, how could we not expect everything instantly? This instant mentality doesn’t quite work with most things in life – or should I rephrase – anything worth having. We’ve started training our minds that we can have anything and everything that we want now. So what sort of implications does this instant mentality cause in all different aspects of life? The Marshmallow Test There was an interesting study...

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Can Money Buy Happiness?

Can money buy happiness? The really short answer is money matters to people up to a point. If you don’t have enough money it is extremely difficult to find happiness. Every person/family needs enough income to meet their basic needs of safety, shelter, food and health. However, once you get to a certain level of income you reach a law of diminishing returns and more money doesn’t make you any happier. The Legatum Prosperity Institute publishes their prosperity index on an annual basis. I recall reading their research findings the “principles of prosperity” where two of the five principles...

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5 Ways to Improve Customer Service Skills

5 Simple Thing that can Improve Customer Service Skills Recently we wrote a blog post (The Do’s and Don’ts of Customer Service), because we feel that helping customers should be the number one priority of any business. Here are 5 simple things that can improve customer service that we think are the most important (spoiler alert: they’re easy to implement!): 1. Embrace a “how can I help?” attitude. This one gets easier with practice, but if you can teach yourself to always be in your customers’ shoes, thinking about what would best help them at any given moment, you...

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What is the middle class?

What is the middle class? How do you define the middle class and even more importantly once you have a definition how would you measure the growth of the middle class? What is the middle class? So, what is the “middle class”? Perhaps it is easier to start with what the middle class isn’t rather than what it is … the middle class isn’t based on the following: Demographics, anyone can be middle class. Gender, the middle class isn’t gender specific. Geography, the middle class can live anywhere. Race, anyone can be middle class. Social status, possibly but, how...

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What is the Digital Economy Tsunami?

What is the Digital Economy Tsunami? You hear a lot in the media and online about digital transformation and I got to pondering … how can you show the transformation in a few charts? What follows is three steps to capture digital transformation with an eye to viewing its affect on the workforce. “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don’t let yourself be lulled into inaction.” Step 1 – What is the Digital Economy vs Industrial Economy? Step one is to...

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Why Startups are Better Innovators Than Large Enterprise?

Risk vs Uncertainty – Why Startups are Better Innovators Than Large Enterprise? Startups are better innovators because they are able to deal with uncertainty and dealing with uncertainty is one of the key skills required to successfully navigate an emerging market. I was listening to a Freakonomics podcast while walking my dog the other day when I was first introduced to the difference between managing risk and dealing with uncertainty. Both managing risk and dealing with uncertainty are great skills to have, but are essential skills for very different stages in the market lifecycle and size of organization. Large enterprise...

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