5 Simple Thing that can Improve Customer Service Skills
Recently we wrote a blog post (The Do’s and Don’ts of Customer Service), because we feel that helping customers should be the number one priority of any business. Here are 5 simple things that can improve customer service that we think are the most important (spoiler alert: they’re easy to implement!):
1. Embrace a “how can I help?” attitude.
This one gets easier with practice, but if you can teach yourself to always be in your customers’ shoes, thinking about what would best help them at any given moment, you will always be able to provide A+ customer service without even having to think about it.
2. Remember: it’s not about you.
We’ve all been there – something that is totally out of your control goes wrong and causes your customer to have a bad experience. A key thing to remember in these moments is that it doesn’t matter to the customer that whatever went wrong was out of your control – just apologize, and let them know you are doing everything within your power to resolve the situation (and then go do just that!)
3. The little things are really the big things.
Sometimes it’s the smallest details that will leave that lasting impression on your customers. For example, we once had a customer come to us after her meeting to thank us for having a variety of whiteboard markers in our boardrooms as she had forgotten to bring her own – something that always seemed like such a small detail to us was a huge deal for her! Do the little things well, and your customers will remember you for it.
4. A little good will goes a long way.
Policies and rules are important and we need them. However, sometimes it’s worth it to bend the rules a little bit if it can make your customer’s day and it doesn’t have a negative impact on your business. In our case, opening a bit earlier to accommodate a training session set up or rescheduling a booking for a customer when their client reschedules at the last minute are things we always try to accommodate whenever we can, because it helps out our customers and earns some smiles in the process.
5. Be available.
This is as easy as making sure your contact information is easily accessible everywhere people would be inclined to search for it – your website, social pages, and business cards are a good place to start. Bonus points if you offer more than one method of reaching you to accommodate different communication styles (i.e. a phone number and an email address).